Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.
All appointment requests received will be triaged by a senior clinician to ensure that an appointment is made with the right person at the right time. To enable the triaging clinician to make the right decision the patient services team will need to ask some questions to be able to pass on information to the doctor. All our team have signed confidentiality agreements and whilst not medically trained they have been trained in care navigation and the information they gather is essential for the clinician to efficiently help you. If you feel unable to give detail you can give a broad topic, for example, “mental health issues” or “women’s health issues”.
If you are having thoughts of harming yourself or ending your life please tell our receptionist to ensure we can offer urgent support.
Our team includes Advanced Nurse Practitioners, Clinical Pharmacists, Physician Associates, First Contact Physiotherapists, Social Prescribers, Smoking cessation advisors, Health Care Assistants and experienced Practice Nurses as well as GP. Some have advanced skills in specialist areas. Our diverse team means that we can offer a wide range of services and the triaging clinician will ensure you are placed with the best person to help you. We are a training practice and you may have an appointment with a GP Trainee. These are doctors who are fully qualified and are completing their additional training to specialise as GPs. Their placements may last from 4 months to 18 months. All trainees and allied health practitioners are supported by our team of GPs
How To Make An Appointment
Please make a separate appointment for each person wishing to be seen.
Routine appointments are scheduled at 10 minute intervals. Some conditions will require less of the doctor’s time and others more. Sometimes it may be necessary to ask you to make a further appointment.
The patient(s) in front of you may have had a more difficult or complicated problem causing an unavoidable delay, especially if urgent treatment or hospital admission is required. Occasionally, the doctor may be called out of the surgery to an emergency at a patient’s home. If, as a result of this, your doctor is behind schedule, we will do our best to keep you informed.
We operate a telephone triage service for urgent appointments on the day.
If you have an illness or urgent problem which you feel needs to be dealt with on the same day, please contact the surgery on 01737 244325.
You will be asked to give a brief description of your symptoms, which, providing you are happy to do so, will enable the doctor to prioritise their telephone calls.
We endeavour to never refuse a patient to be seen by a doctor on the same day if the patient has a problem of an urgent nature.
If you are unable to keep an appointment please let us know as soon as possible – this may enable someone else to be seen.
You can do this by using our Cancel an Appointment triage.