What Should I Do?

Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor’s appointment.

It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete’s foot. By visiting your pharmacy instead, you could save yourself time and trouble. To find helpful information on minor ailments and to find your local pharmacy, visit our Treatment Room.

Self Care

Keeping a well stocked medicine cabinet at home can help you treat many minor ailments. Colds, coughs, indigestion and many other minor complaints can all be treated with medicines that are available over the counter.

Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.

Health Help Now App

Whether you have sprained your ankle, have a baby with a high temperature or a child who is being sick, the app can guide you to the service that will help you best.

The app is free to use and available online at www.healthhelpnow-nhs.net. It lists common symptoms and helps you to find the best place for treatment in East Surrey.

If you need treatment for a minor injury on a Sunday, to find a pharmacy late at night, or are not sure where to go for care, Health Help Now can help.

NHS 111

NHS 111 is the free telephone service for people in East Surrey to call for medical help fast when it is not a life-threatening situation.

NHS 111 is there to help people get the right help, at the right time, especially at weekends and out of hours. The service is available 24 hours a day, 365 days a year.

Calls are handled by a team of trained advisers and experienced nurses and doctors who will assess and direct to local services that can best help. Remember 999 is for serious and life-threatening emergencies only.

Your Local Pharmacist

Pharmacists offer professional free health advice at any time – you don’t need an appointment.

From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over the counter medicines.

Pharmacists can also advise on health eating, obesity and giving up smoking.

Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms.

Visit our Prescriptions and Medicines Centre to find your local pharmacy.

NHS Walk-In Centres

NHS Walk-In Centres offer convenient access to a range of NHS services.

You can receive treatment for many ailments including:

  • Infection and rashes
  • Fractures and lacerations
  • Emergency contraception and advice
  • Stomach upsets
  • Cuts and bruises
  • Burns and strains

NHS Walk In Centres treat around 3 million patients a year and have proved to be a successful complementary service to traditional GP and A&E services.

Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.

Accident & Emergency (A&E)

Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:

  • Loss of consciousness
  • Pain that is not relieved by simple analgesia
  • Acute confused state
  • Persistent, severe chest pain
  • Breathing difficulties

If you’re injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK.

You can also dial 112, which is the equivalent for the European Union.

Major A&E departments offer access 365 days a year and usually open 24 hours a day.

Be aware that not all hospitals have an A&E department.